Internal Privacy Policy

At The Perfect Step, we take the privacy and security of our clients' personal information very seriously. We are committed to safeguarding all data collected through our services, whether in-person or online. This policy outlines how we collect, store, use, and protect client information, ensuring that it remains confidential and secure at all times.

1. Information We Collect

We collect personal and health-related information directly from clients or their authorized representatives. This may include:

  • Name, address, phone number, and email

  • Date of birth and emergency contact details

  • Health history, medical information, and therapy-related data

  • Payment and billing information

2. How We Use Information

The information we collect is used solely for purposes related to providing high-quality therapy services and improving our client experience. Specifically, we use personal data to:

  • Develop individualized therapy programs

  • Communicate with clients about scheduling, progress, and updates

  • Process payments and manage billing

  • Ensure compliance with applicable laws and regulations

We do not sell, trade, or share personal information with third parties for marketing purposes.

3. Data Storage and Security

Proprietary On-Site Cloud Storage

All client data is stored in our proprietary cloud system located on-site at our facility. This ensures that sensitive information is protected from unauthorized access by third-party web cloud providers. Our proprietary cloud is equipped with the following security measures:

  • Encryption: All data, whether in transit or at rest, is encrypted using industry-standard encryption protocols.

  • Access Controls: Strict role-based access controls (RBAC) are in place, ensuring that only authorized personnel can access client information. User authentication requires multi-factor verification.

  • Regular Security Audits: We conduct regular internal audits and vulnerability assessments to identify and mitigate any potential risks.

  • Backup Systems: Our on-site cloud system is backed up regularly to prevent data loss in case of an unexpected event.

4. Sharing of Information

We only share client information with:

  • Authorized personnel involved in the client’s care and therapy

  • Third-party service providers required to process payments (e.g., banks or payment processors)

  • Legal or regulatory authorities, when required by law

All third-party service providers are required to comply with strict confidentiality and data protection agreements.

5. Client Rights

Clients have the following rights regarding their personal information:

  • Access: Clients can request access to their personal information at any time.

  • Correction: Clients can request corrections to inaccurate or incomplete information.

  • Deletion: Clients can request the deletion of their personal information, subject to applicable legal or regulatory retention requirements.

  • Consent Withdrawal: Clients may withdraw consent for the use of their data at any time, except where required by law or essential for the continuation of therapy services.

To exercise these rights, clients can contact us at [Insert Contact Information].

6. Compliance with Privacy Regulations

The Perfect Step complies with all applicable privacy laws and regulations, including but not limited to:

  • Health Insurance Portability and Accountability Act (HIPAA): We follow strict guidelines to protect health-related information.

  • California Consumer Privacy Act (CCPA): Clients have additional rights regarding their personal data under California law.

7. Changes to This Policy

We reserve the right to update or modify this privacy policy at any time. Clients will be notified of any significant changes via email or through our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

8. Contact Information

For questions or concerns regarding this privacy policy or the protection of personal information, please contact us at:

The Perfect Step
Email: support@theperfectstep.com
Phone: 909-929-0132
Address: 764 Indigo Ct. unit A, Pomona, CA 91767

We remain committed to maintaining the highest standards of privacy and data security, ensuring that our clients' information is always handled with the utmost care and respect.